Frequently Asked Questions
How does The Saddle Hub work?
The Saddle Hub sells saddles on consignment, on behalf of private owners. We do not trade / swap / buy outright.
If you would like us to sell your saddle for you, we list, promote, manage inquiries and then receive the payment for your saddle into our Trust account, forwarding the money to your bank account once the sale is finalized.
We work on a commission structure which varies according to the price bracket in which your saddles sells.
How do I package my saddle?
People have different theories on the best way to package a saddle. Our preference is to package them into a "tea chest" removalist carton, these are nice and sturdy and the saddle travels well in them. Please do wrap your saddle in bubble wrap, in case the box in damaged in transit. Place some bubble wrap in the bottom, wrap some bubble wrap around the cantle and put the saddle in – pommel down. If your saddle has a cover, this will also help protect it.
Removalist cartons are available from removalists, Bunnings, independent hardware stores or packaging specialists. Please choose a sturdy grade, and consider the weight of the item. Also remember to tape the box entirely around each edge.
What if my saddle is damaged whilst on trial?
Your saddle must come back from the trial in exactly the same condition as it was dispatched, otherwise there is no refund to the buyer. For this reason it is necessary for all marks to be recorded on the paperwork you submit to us, as well as supporting images.
What happens if my saddle does not sell?
We cannot promise to find a new home for your saddle, but we do our best to ensure this happens. We promote the saddles widely and list on websites & socials other than our own. We will keep you updated as often as possible and we are more than happy to chat to you and provide updates whenever you need.
Where are you located?
Head Office is located in the Casino / Kyogle area of northern NSW
What if I know the saddle fits and I don’t want a trial period?
You are welcome to put forward an offer and choose to waive the trial period. The Saddle Hub will contact the owner and advise if they are happy with the price you have offered.
Do you only sell on consignment?
Yes, we are often asked to purchase or trade saddles, although this is not what our business aims to achieve. We want to offer a service in matching buyers and sellers that is impartial and only offers the best solution when we are talking to a prospective buyer.
Payment Options
We help you get your saddle sooner with more ways to pay!
We offer payment options - see the options here
Do you ship internationally?
Yes, we do. However, freight charges will be advised on an order by order basis.
How do I track my order?
A shipping confirmation email with tracking details will be sent when your order is dispatched.
You can always contact us to assist you with tracking your item too.
What if I have not received my order within the estimated delivery time or I need to return and item?
Please email admin@thesaddlehub.com.au or call 02 7229 4866 where one of our friendly team can assist you. Depending on your location, shipping times can vary greatly. If you live remotely, please let us know at the time of placing your order, so we can choose an appropriate freight option.
How much does shipping cost?
We charge a flat shipping rate of $75 on each saddle, for most Australian locations, However some remote areas including WA, TAS, & NT will incur additional fees. Recent increases in fuel prices and freight surcharges have impacted this cost.
What is the Happy Horse Happy Rider Guarantee ?
All saddles sold through The Saddle Hub come with a 10 day trial to ensure both horse and rider are happy, unless specifically excluded. To take a saddle on a trial the Purchaser must pay full cost of saddle prior to the saddle being released.
Should the saddle not be suitable, this amount, less all freight charges, a $30 administration fee, and merchant services fees (if applicable), will be refunded after a MAXIMUM of a 10 day trial. The purchaser will be liable for the freight costs of transporting the saddle, as well as return charges if saddle is deemed unsuitable by them, we are happy to organize the return freight for you. Refunds will only be processed after we have received the saddle back into our care.
Freight is charged at a flat fee* of $75 one way, including full insurance to anywhere within Australia. It may be necessary, for very remote areas, to organize for your saddle to be shipped to an address or courier depot at a nearby town.
If saddle is deemed unsuitable by the purchaser it must be returned in the same condition as when forwarded to purchaser, this includes but is not limited to: no adjustments, no markings, all of the same mountings. If the saddle has incurred any damage of any kind the Purchaser will forfeit the return guarantee offered during the trial period.
What is your return address?
Product return address:
207 Bolan Road, Doubtful Creek, NSW 2470
Or care of Casino Post Office 2470
Disclaimer:
The Saddle Hub accepts no liability for any damages, loss, expenses, injury, or duress whatsoever arising either directly or indirectly out of a breach of one or more of the representations, warranties or covenants expressed in this Agreement.
The Saddle Hub does not make any representations, provide warranties or guarantees as to the accuracy of the information provided by third parties contained within the advertised listing. Any responsibility is that of the party providing the product for advertisement and any claim will be directed to them.
Payments will be refunded minus their merchant fee ( which is not refundable to us ). All other payments used ie: Bank Transfer, MasterCard and Visa will be refunded at normal rate.
By purchasing from The Saddle Hub you are accepting these terms.